Return & Refund Policy

Last updated: June 26, 2026

At Trini Trim, we want you to shop with confidence. Because our products are ingestible dietary supplements, our return and refund policy is more limited than the policy typically used for non-consumable items.

This Policy applies to orders shipped within the United States.

1. Standard Returns

We accept standard returns only if all of the following conditions are met:

• the return request is submitted within 14 days of delivery;
• the order is your first order of that product type;
• the product is unopened, unused, sealed, and in good condition;
• you provide valid proof of purchase;
• the return is approved by our Customer Support team in advance.

If these conditions are not met, the return may be refused.

2. Change-of-Mind Returns

If you changed your mind about your purchase, you may request a return only if:

• it is your first order of that product type;
• the request is submitted within 14 days of delivery;
• the product remains unopened, sealed, unused, and undamaged;
• the return is approved by our Customer Support team in advance.

Opened products are not eligible for change-of-mind returns.

3. Subscription Orders

Orders placed through a subscription are subject to this Return & Refund Policy.

Cancelling a subscription stops future recurring charges, but it does not automatically cancel, refund, or reverse any subscription order that has already been processed, fulfilled, or shipped.

The first subscription order for a product type may be eligible for a standard return only if all requirements of this Policy are met, including the 14-day return window, unopened and sealed condition, valid proof of purchase, and prior approval from Customer Support.

Recurring subscription orders after the first order of that product type are generally not eligible for standard change-of-mind returns, unless the item arrived damaged, defective, incorrect, incomplete, or was confirmed lost by the carrier.

4. Non-Returnable Items

The following items are not eligible for return or refund:

• opened products;
• products with a broken seal;
• used items;
• products damaged after delivery due to customer handling, misuse, or improper storage;
• returns sent without prior approval;
• returns without sufficient proof of purchase;
• orders other than the first order of that product type, unless the item arrived damaged, defective, incorrect, incomplete, or was confirmed lost by the carrier;
• final sale items, gift cards, or promotional items, if marked as such.

5. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or incomplete, you must contact us within 48 hours of delivery.

Examples may include:

• broken seal;
• leakage;
• cracked bottle;
• damaged cap;
• contamination signs;
• wrong item received;
• missing item;
• obvious packaging failure on arrival.

To review your claim, we may request:

• your order number;
• clear photos of the outer box or mailer;
• a clear photo of the shipping label;
• clear photos of the product received;
• clear photos of the issue or damage;
• a clear photo of the lot number and expiration date, if visible;
• any additional information reasonably needed to review the issue.

Please keep the original package, shipping label, packaging materials, and all contents until your claim has been reviewed.

For carrier-related damage claims, we may ask you to cooperate with the carrier’s inspection process. This may include bringing the package, packaging materials, and all contents to a local USPS office within the required inspection timeframe.

Failure to retain the package, packaging materials, or provide requested inspection documentation may result in the claim being denied.

Claims without sufficient supporting evidence may be denied.

6. Resolution for Approved Claims

If your claim is approved, we may, at our sole discretion, provide one of the following:

• a replacement;
• store credit;
• a full refund;
• a partial refund.

The resolution depends on the nature of the issue, product condition, carrier confirmation where applicable, and the supporting evidence provided.

7. Return Authorization Required

Do not send any item back without contacting us first.

All returns must be approved in advance by our Customer Support team. If your request is approved, we will provide the appropriate return instructions.

Returns sent without prior approval may be refused and may not be eligible for a refund, replacement, or store credit.

8. Return Shipping Costs

For approved standard returns and voluntary returns, the customer is responsible for return shipping costs.

For approved claims involving a damaged, defective, incorrect item, incomplete order, or confirmed carrier issue, we may, at our discretion, provide a refund, replacement, store credit, or cover return-related costs where appropriate.

Unless we expressly state otherwise, Trini Trim does not provide prepaid return shipping labels for voluntary returns.

9. Original Shipping Charges

For approved voluntary returns, original shipping charges are non-refundable.

If the issue resulted from our error, a damaged item, an incorrect item, an incomplete order, or a confirmed carrier issue, original shipping charges may be refunded as part of the approved resolution.

10. Return Instructions

If your return is approved, we will send you the return instructions directly.

Approved returns must follow the instructions provided by our Customer Support team. Where required by our fulfillment process:

• returns must be shipped via USPS;
• the original packing slip should be included;
• if the packing slip is unavailable, the package must include a note with the customer’s full name, address, and order number.

Returned products must arrive unopened, sealed, unused, and in good condition.

If a returned product arrives opened, with a broken seal, used, damaged, contaminated, or otherwise not in returnable condition, the return may be rejected and no refund, replacement, or store credit may be issued.

11. Inspection and Refund Processing

All approved returns are subject to inspection.

Where a physical return is required, refunds will be issued only after we confirm that the returned product meets the conditions of this Policy.

If approved, refunds are issued to the original payment method. Please allow up to 10 business days from approval for the refund to be processed, depending on your payment provider.

12. Refused Packages

If a package is refused due to visible damage, we may, at our discretion:

• issue a full refund;
• issue a partial refund;
• provide store credit; or
• send a replacement at no additional cost.

If a package is refused for reasons other than visible damage, the order is generally not eligible for a refund.

We strongly recommend contacting Customer Support before refusing any package.

If a refused package is lost during return transit and does not reach the return facility, a refund may not be available.

13. Orders Still in Transit and Tracking Issues

Refunds are not issued for packages that are still in transit unless the carrier confirms that the package has been lost, damaged, or not delivered.

If tracking shows no movement for 10 calendar days from the shipment date, excluding Sundays and holidays, we may review the order and, at our discretion, offer a replacement shipment, store credit, or refund.

If tracking shows movement or carrier scans, the package may still be in transit. In that case, we may need to submit or wait for a carrier inquiry or claim before offering a replacement, store credit, or refund.

If the carrier confirms loss, damage, or non-delivery, we may, at our discretion, offer:

• a full refund;
• a partial refund;
• store credit; or
• a free replacement shipment.

14. Contact Us

To request a return, refund, or replacement, please contact us at:

Trini Trim
Customer Support Email: heytrinitrim@gmail.com
Mailing Address:
2423 SW 147th Ave #2228
Miami, FL 33185
United States

Please include:

• your order number;
• a short description of the issue;
• all required photos and supporting evidence, if applicable.

We do not process return or refund requests through social media, voice messages, or third-party channels.