Refund policy

Last updated: May 5, 2026

At Trini Trim, we want you to shop with confidence. Because our products are ingestible dietary supplements, our return and refund policy is more limited than the policy typically used for non-consumable items.

This Policy applies to orders shipped within the United States.

1. Standard Returns

We accept standard returns only if all of the following conditions are met:

- the return request is submitted within 14 days of delivery;
- the order is your first order of that product type;
- the product is unopened, unused, sealed, and in good condition;
- you provide valid proof of purchase;
- the return is approved by our Customer Support team in advance.

If these conditions are not met, the return may be refused.

2. Change-of-Mind Returns

If you changed your mind about your purchase, you may request a return only if:

- it is your first order of that product type;
- the request is submitted within 14 days of delivery;
- the product remains unopened, sealed, unused, and undamaged.

Opened products are not eligible for change-of-mind returns.

3. Non-Returnable Items

The following items are not eligible for return or refund:

- opened products;
- products with a broken seal;
- used items;
- products damaged after delivery due to customer handling, misuse, or improper storage;
- returns sent without prior approval;
- returns without sufficient proof of purchase;
- orders other than the first order of that product type, unless the item arrived damaged, defective, incorrect, incomplete, or was confirmed lost by the carrier;
- final sale items, gift cards, or promotional items, if marked as such.

4. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or incomplete, you must contact us within 48 hours of delivery.

Examples may include:

- broken seal;
- leakage;
- cracked bottle;
- damaged cap;
- contamination signs;
- wrong item received;
- missing item;
- obvious packaging failure on arrival;

To review your claim, we may request:

- your order number;
- clear photos of the outer box;
- a clear photo of the shipping label;
- clear photos of the product received;
- clear photos of the issue or damage;
- a clear photo of the lot number and expiration date, if visible.

Claims without sufficient supporting evidence may be denied.

5. Resolution for Approved Claims

If your claim is approved, we may, at our sole discretion, provide one of the following:

- a replacement;
- a store credit;
- a full refund;
- a partial refund.

The resolution depends on the nature of the issue and the supporting evidence provided.

6. Return Authorization Required

Do not send any item back without contacting us first.

All returns must be approved in advance by our Customer Support team. If your request is approved, we will provide the appropriate return instructions.

7. Return Shipping Costs

For approved standard returns, the customer is responsible for return shipping costs.

For approved claims involving a damaged, defective, incorrect item, or a confirmed carrier issue, we may, at our discretion, provide a refund, replacement, store credit, or cover return-related costs where appropriate.

8. Original Shipping Charges

For approved voluntary returns, original shipping charges are non-refundable.

If the issue resulted from our error, a damaged item, an incorrect item, or a confirmed carrier issue, original shipping charges may be refunded as part of the approved resolution.

9. Return Instructions

If your return is approved, we will send you the return instructions directly.

Approved returns must follow the instructions provided by our support team. Where required by our fulfillment process:

- returns must be shipped via USPS;
- a packing slip should be included;
- if the packing slip is unavailable, the package must include a note with the customer’s full name, address, and order number.

10. Inspection and Refund Processing

All approved returns are subject to inspection.

Where a physical return is required, refunds will be issued only after we confirm that the returned product meets the conditions of this Policy.

If approved, refunds are issued to the original payment method. Please allow up to 10 business days from approval for the refund to be processed, depending on your payment provider.

11. Refused Packages

If a package is refused due to visible damage, we may, at our discretion:

- issue a full refund; or
- send a replacement at no additional cost.

If a package is refused for reasons other than visible damage, the order is generally not eligible for a refund.

We strongly recommend contacting Customer Support before refusing any package.

If a refused package is lost during return transit and does not reach the return facility, a refund may not be available.

12. Orders Still in Transit

Refunds are not issued for packages that are still in transit unless the carrier confirms that the package has been lost, damaged, or not delivered.

If the carrier confirms such an issue, we may, at our discretion, offer:

- a full refund; or
- a free replacement shipment.

13. Contact Us

To request a return, refund, or replacement, please contact us at:

Email: heytrinitrim@gmail.com
Store Name: Trini Trim

Please include:

- your order number;
- a short description of the issue;
- all required photos and supporting evidence, if applicable.

We do not process return or refund requests through social media, voice messages, or third-party channels.